SUPPORT
Support & Contact
We usually reply within one business day.
Reach us
Email support@thehexagrams.com — this is the fastest way to reach a human. Write in English or Chinese, whichever you prefer.
Help us help you
If your question is about a purchase, include the email address you paid with and the order number from your receipt. If a report or reading won't load, tell us what you see on screen and which page you were on — a screenshot helps.
Common issues
Lost access after paying. Open the same page you purchased from in the same browser; your access token is stored locally. If you switched devices or cleared your browser, email us with the order number and we'll restore it.
Reading failed or stuck. This is usually temporary. Wait a minute and try again; if it keeps failing, your payment isn't taken until the reading succeeds — but email us and we'll check on our side.
Refunds. If we failed to deliver what you paid for, email us within 14 days and we'll make it right, including a full refund where appropriate. Because digital reports unlock immediately, we can't refund simply because you changed your mind after reading — but if something went wrong on our side, you will not be left out of pocket.
Policies
How your data is handled: Privacy Policy. Purchase terms:Terms of Service. Refunds: Refund Policy.